How to use brand identity to engage clients

By Team Precise

Establishing brand awareness and attracting loyal customers can be a challenging task for any growing business.


In today’s competitive business landscape, building a strong brand has become crucial for the success of any business. A strong brand can differentiate a business from its competitors, establish trust with customers, and help to increase visibility for your business.

While the word “brand” can be a vague concept, in the end it boils down to creating a unique identity and voice that resonates with your customers and reinforces your values and mission.

This guide will provide a roadmap for businesses looking to strengthen their brand through effective marketing strategies, customer engagement. With the right approach and tools, you can establish yourself as a unique voice allowing you to chip away at far larger competitors.


Learning about audience definition from a hotdog stand

Define your target audience

Really knowing who you’re selling to makes a world of difference. Consider two hotdog stands. One at a City fair and the other in the bustling center of a financial district.

Same product but very different audience. While one sells to families and kids who come and go during the day, the other sells busy white collar workers who tend to rush in at specific hours.

Understanding this may help you refine the same product to better fit the specific persona.

“How about a discounted family pack for you and the 2 kids?”

“How about an Espresso to get you back in the game?”

Understanding your buyer persona insight to their needs, world of context and can help you better align your messaging and product itself to your client.

Develop your brand voice

Create a unique brand voice to resonate with your specific audience that would be recognizable to the and increase their connection. Use insider lingo, inside jokes to express your understanding

Example: If the hotdog stand in the financial district calls its extra spicy sauce “Leverage” and invite his buyers to add some by saying ” Want some leverage on that? You sure you can handle it?” it might get a laugh and resonate with that specific audience, through referencing the dangerous potential of leveraging a deal.

Build a successful marketing campaign

Marketing is all about understanding your audience’s behavior, habbits and preferences, and using them to deliver your message at a time and space that serves your business. An effective campaign would address a specific need or pain point and would meet the audience in a relevant context.

Example: A negative example would be selling hotdogs at the fair right next to a crazy roller coaster. Guaranteed way to lose your meal. However, selling a soda, to the people catching their breath? Good move.

Introduce new products or services

When you have one product that works, you can find ways to expand on it. You can either add new products to the same audience, or you can add new audiences that could use your product. Best practice here is to do your research and not commit before you have a good indication that the product matches the audience.

Example: For example, selling a high quality non-dairy icecream at a Hannukah fair would be a very good move as it would work with the Kosher rules of the jewish tradition. Alternatively, selling a pork sausage might not as great an idea.

Build a strong business reputation

When it comes to reputation it’s ALL about consistency. Making sure your product comes out top-knotch every time and that you provide excellent customer service and follow through on your promises. This builds trust and create a positive brand image over time.

Example: If a customer contacts your business with a complaint, respond promptly and professionally to resolve the issue. Additionally, take the initiative to follow up with the customer to ensure that they are satisfied with the solution. By demonstrating commitment to customer satisfaction, your business builds a reputation for excellent service which helps establish a loyal customer base.

Find and retain loyal customers

Building customer loyalty is key to long-term success, and businesses would be wise to consider this as part of their business operations. The key is to realize who would be the most likely to become a loyal customer and then find ways to retain them over time.

The first part is done by understand convenience. For whom is my business the most convenient solution? These are people you want to target and retain.

The second part, the retention part is all about further tailoring your services or offering discounts that are relevant specifically to them.

Example: If the financial district hotdog stand finds itself frequented by the workers of a nearby office building, it would be wise to take note and maybe offer them a pre-order form or a Thursday afternoon discount on larger orders.

Investing in marketing: Building brand awareness requires effective marketing campaigns that resonate with your target audience. However, marketing campaigns can be expensive, making it challenging for small businesses to invest in the necessary resources to build a strong brand.

Working with top talent: To build a strong brand, you need a team of talented individuals who can help bring your vision to life. However, hiring top talent can be expensive, and many businesses struggle to find the financial resources to do so. However, companies like UpWork can provide access to talent from across the world at far lower prices.

Investing in the NEXT product: To stay ahead of the competition and meet the evolving needs of your customers, it’s essential to invest in researching the NEXT trend. However, this can be costly, and many businesses struggle to find the financial resources to invest in R&D.


In conclusion, building a strong brand is essential for the growth and success of any business. By spending the time to really know their audience, businesses can develop a unique brand voice that resonates with the people who matter, while building a strong business reputation, establishing brand awareness as well as attracting and retaining loyal customers. All of this can give your business a competitive edge in the market.

And when you’re ready to grow and expand, consider Precise Finance and how we can help you tap into your future revenue for working capital today.

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Team Precise writes about about company culture, finance, and business life.

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